Frequently Asked Questions (FAQs)
Last updated June 13, 2024
Registration and Account Management
Is it advisable to register on Zen’s Couture?
Yes, registering helps you easily track your orders.
How do I register?
To register, enter your mobile number along with your country code and click on “Send OTP”. Enter the received OTP to complete the registration.
Do I have to disclose my email ID and phone number for registration?
Yes, providing an email ID and phone number is mandatory as we use them to send you updates about your orders.
Is my personal information secure on your website?
Yes, any information you share is secure on our website.
Are there any charges for registration?
No, our registration process is completely free.
How do I get a new password if I forget mine?
Click on ‘Forgot password’ and follow the instructions to reset your password.
Can I edit my personal information?
Yes, log into our website and click on ‘My Account’ to change your personal details or shipping address.
Ordering and Payments
How do I order online?
- Choose your products and add them to your cart.
- Register or log in to your Zen’s Couture account.
- Fill in the delivery information and select your delivery method.
- Complete the payment information.
- Review your order and submit it.
What payment methods can I use?
You may pay using:
- Credit or Debit card
- Net Banking
- E-wallets
- UPI Payments
Shipping and Delivery
Can I place an order for delivery in India if I’m based outside India?
Yes, you can place an order for delivery within India, and shipping is free.
Do you deliver internationally?
Yes, we deliver to major countries. Shipping charges will vary based on your order and location. These charges will be displayed at checkout.
What are the shipping charges?
Shipping within India is free. For international orders, charges will be based on the order and location. Additional charges may apply for extra components like a dupatta, pants, or embroidery. Please refer to our ‘Shipping Policy’ for details.
What if I am not available when my order is delivered?
If you are not available, the merchandise will be taken back, and you will be notified.
What is the stipulated delivery time for an order?
The estimated delivery time is mentioned on each product page. Enter your postcode/pincode to view the estimated delivery time. In case of delays, we will inform you.
How can I track my order?
You can track your order by logging into your account.
Returns, Cancellations, and Exchanges
Can I cancel an order?
An order once placed cannot be cancelled. Contact our support team at orders@zencouture.in for queries.
Can I change the shipping address after placing an order?
Yes, you can change the shipping address by updating it in your account or notifying us via email, provided the order has not been dispatched.
How do I return a product?
An order once placed cannot be returned. Contact our support team at orders@zencouture.in for queries.
What happens if merchandise ordered is out of stock?
If a product is out of stock, please email or call us, and we will notify you once it is available again.
What should I do if I receive a different item from what I ordered?
If you receive a wrong order, notify us immediately with your order number.
What do I do if my order is received in a damaged condition?
If you receive a damaged product, email us with a picture of the damaged item and your order number. We will guide you on the next steps.
Customization and Support
Is it possible to get custom fitting garments?
Yes, we offer customization for some outfits in terms of fit, color, etc. Read more by clicking on our customization link.
How do I get in touch with a representative at Zen’s Couture?
For any queries, you can reach out to us at orders@zencouture.in. Alternatively, you can message us on Facebook or Instagram.
What happens if my credit/debit card is compromised while making a payment online?
While we strive to protect your personal information, no data transmission over the Internet can be guaranteed to be absolutely secure. In the event of a breach, we will notify you so you can take appropriate protective steps.
We appreciate your understanding and cooperation with our policies, ensuring a seamless shopping experience at Zen’s Couture.