Shipping Policy

Shipping & Delivery Policy

Last updated June 13, 2024

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be read alongside our main Terms & Conditions.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

Shipping & Delivery Options

In-Store Pickup

  • Available for all purchases.
  • Monday – Saturday, 11 AM to 5 PM.

Shipping Methods

  • We offer various shipping options, including some managed by third-party suppliers.

Free Shipping

  • Free shipping on orders above 10,000 INR within India.
  • Free shipping on orders above $150 USD for international, non-sale items.

Shipping Fees

  • Standard (7-10 Business Days)
  • International (10-14 Business Days)
  • Additional rates may apply for specific shipping options and will be communicated post-order placement.

All times and dates for delivery are estimates and given in good faith.

For EU and UK Consumers: Your statutory rights are unaffected. Estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after we accept your order. Please refer to our Terms for more information.

Shipping Services: We provide shipping services within India.

Order Cancellation: If we are unable to reach you or you decline the delivery, we reserve the right to cancel your order at our discretion. Refunds will be processed after deducting Rs 200/- for shipping and handling charges.

Ownership and Risk: Title and risk of products transfer to you upon delivery.

Cash on Delivery (COD):

  • Available for orders between 4,999 INR and 50,000 INR.
  • Orders above 15,000 INR require a 30% advance payment.
  • A flat fee of 200 INR will be charged for COD orders.
  • COD orders must be confirmed within 48 hours of placement to avoid cancellation.

Dispatch and Delivery

  • Immediate Dispatch: If the order is available in the desired size, dispatch will occur within 7-10 working days.
  • Pre-Order Dispatch: Standard dispatch times range from 2 to 6 weeks, depending on order specifics.
  • Delivery Time: We aim to deliver within 7-10 working days post-dispatch. Delivery times may vary based on location and accessibility.

If you require delivery by a specific date, please contact us in advance to confirm feasibility.

International Shipping

We offer worldwide shipping. Free shipping is not valid on international orders. For customs information, contact us at:

  • Email: info@zencouture.in
  • Phone: +91-9998755277

Note: You are responsible for complying with applicable laws and for any additional costs or taxes related to international deliveries.

Delayed or Missing Orders

If delivery is delayed, we will notify you as soon as possible with a revised estimate.

For EU and UK Consumers: Your statutory rights are unaffected. Please refer to our Terms for more information.

Trusted Courier Partners: All parcels are shipped through trusted courier partners.

Delayed Delivery Assistance: If your delivery is delayed, contact us for assistance.

Guaranteed Delivery: Occasionally, we offer guaranteed delivery for specific items. However, we cannot be held liable for delays beyond our control.

Lost Parcels: In case of a lost parcel, we will dispatch a replacement. Delivery times may vary due to unforeseen circumstances. Contact us for assistance with lost parcels.

Contact Us

For questions about returns, please review our Return Policy.

If you have any further questions or comments, you may contact us by:

  • Phone (Toll-free): +91-9998755277
  • Email: info@zencouture.in

We appreciate your understanding and cooperation with our shipping policy. Our goal is to ensure the safe and timely delivery of your orders.

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